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Neurobella

Refund Policy

Last updated: September 12, 2026

90-Day Money-Back Guarantee

We want you to be happy with Neurobella. If for any reason you are not satisfied, you can request a full refund within 90 days of receiving your order — even if the bottles are opened or empty.

How to Request a Refund

  • Email support@neuro-bella.com with your order number and the email address used at checkout.
  • Our team will reply with return instructions and the address to send your bottles to.
  • Send back the bottles from your order, including any that are empty.

Please do not send items back without contacting us first, as we may not be able to match an unannounced return to your order.

Refund Processing

Once your return has been received, we will email you to confirm and issue the refund to your original payment method. Depending on your bank or card provider, it can take several business days for the refund to appear on your statement.

Damaged, Defective or Incorrect Items

If your order arrives damaged, or you received the wrong product, contact us as soon as possible with your order number and a photo of the item. We will send a replacement or refund you at no extra cost.

Subscriptions

Automatic refill orders are covered by the same 90-day guarantee. You can pause or cancel your subscription at any time from the Manage subscription page or by contacting us before your next billing date. Cancelling stops future shipments; it does not refund orders that have already shipped, but those orders remain eligible for a refund under the guarantee.

Free Gifts

Free gifts included with bundle orders do not need to be returned and are not refunded separately.

Contact Us

If you have any questions about this policy, please reach out to our support team: