Order Processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Most orders ship within 1–3 business days of being placed. During sales and holiday periods, processing can take a little longer.

Shipping Rates and Delivery Times

Shipping options, costs and estimated delivery dates for your address are shown at checkout before you pay. Delivery estimates start from the day your order ships and are provided by the carrier, so they are not guaranteed.

Order Tracking

As soon as your order ships, we will send you a shipping confirmation email with your tracking number and a link to follow your delivery. If you have not received it within a few business days of ordering, please check your spam or promotions folder, then contact us.

Shipping Address

Please make sure your shipping address is complete and correct. If you notice a mistake, email us right away — we can update the address as long as the order has not shipped yet. We are not responsible for orders delivered to an incorrect address entered at checkout.

International Orders

For orders shipped outside the United States, customs duties, import taxes or fees may be charged by your country on delivery. These charges are the recipient's responsibility and are not included in the price of your order.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your package is marked as delivered but you cannot find it, contact us with your order number. We will work with the carrier to locate it and, where appropriate, send a replacement.

Subscription Shipments

Automatic refill orders ship on your subscription schedule, and you will receive a shipping confirmation with tracking details for each shipment.

Contact Us

If you have any questions about this policy, please reach out to our support team:

• Email: support@neuro-bella.com
• Customer Service: Monday to Friday, 8:30 AM – 5:30 PM (EST)
• Contact form: neuro-bella.com/pages/contact